Frequently Asked Questions (FAQ)
Orders & Payments
- When will my order be processed?
- All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day.
- Can I change or cancel my order?
- If you need to change or cancel your order, please contact us at support@hubdeclutter.com as soon as possible.
Once an order has been processed or shipped, we may not be able to make changes.
- If you need to change or cancel your order, please contact us at support@hubdeclutter.com as soon as possible.
- What payment methods do you accept?
- We accept major credit and debit cards, including Visa, Mastercard, American Express, as well as other payment methods supported by Shopify at checkout.
Shipping & Delivery
- Where do you ship?
- We currently ship to:
- United States (primary market)
- International destinations (where available at checkout)
- We currently ship to:
- How much does shipping cost?
- United States: Free shipping on all orders
- International: Flat rate of $9.95 (if applicable)
- How long does delivery take?
- United States:
- Order Processing Time (Handling Time): 2–3 business days (Monday to Friday) after payment confirmation.
- Order Transit Time: 7–12 business days (Monday to Friday) after processing
- Total Delivery Time: 9–15 business days (handling + transit, Monday to Friday)
- United States:
-
- Delivery times are estimates and may vary due to carrier delays, peak seasons, or customs processing.
- Will I receive a tracking number?
- Yes! Once your order ships, you will receive a shipping confirmation email with your tracking number. Tracking information may take 24–48 hours to update after shipment.
Tracking & Missing Packages
- My tracking says “Delivered” but I didn’t receive my order. What should I do?
- Please try the following:
- Check around your home (front door, side door, garage, mailbox, mailroom).
- Ask neighbors or building management.
- Contact the carrier to confirm the delivery location or file a lost package report.
- After filing the report, contact us at support@hubdeclutter.com, and we’ll assist you with next steps.
- Please try the following:
- What if my package is lost or stolen?
- Once a package is marked as delivered, we are not responsible for lost or stolen packages. However, we will work with you and the carrier to help investigate and find a possible solution.
Returns & Refunds
- Do you accept returns?
- Please contact support@hubdeclutter.com for return eligibility and instructions. Return policies may vary depending on the product and condition.
- What if my item arrives damaged or defective?
- If your item arrives damaged or defective, please email us within 48 hours of delivery with:
- Your order number
- Clear photos of the damaged or defective item
- We will review and arrange a replacement or refund if applicable.
- If your item arrives damaged or defective, please email us within 48 hours of delivery with:
Product & Support
- Are your products safe for kitchen and food use?
- Yes. Many of our products are designed for kitchen and food storage and are made from food-safe materials where applicable. Please refer to each product page for specific material and care details.
- How can I contact customer support?
- You can reach us anytime at support@hubdeclutter.com
- Our support team typically responds within 24–48 business hours.
- I entered the wrong shipping address. What should I do?
- Please contact us immediately at support@hubdeclutter.com. If your order has not yet been processed, we may be able to update your address.
Contact
This store is managed by HUBDECLUTTER, Romania.
Business Office
7 Feroviarilor street
Sannicoara, Apahida, Cluj
407042, Romania
Customer Support
Email: support@hubdeclutter.com
Phone: +40 770 385 524
Hours: Monday to Friday 8:00 AM to 7:30 PM (PST)
Response Time: Within 24-48 business hours