Refund policy

Returns & Refunds Policy

We offer customer-friendly return windows for both the United States and the United Kingdom. Please review the section that applies to your delivery country.

Shipping Range

This policy applies to orders shipped to the following countries:

•            United States (US)

•            United Kingdom (UK)

UNITED STATES — Returns & Refunds

We offer a 14-day return window, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

We accept returns for both defective and non-defective products within 14 days of delivery.

To be eligible for a return, your item must be:

•            New and unused

•            In its original packaging

•            In the same condition as when you received it

•            Accompanied by proof of purchase

To start a return, please contact us at support@hubdeclutter.com . If your return request is approved, we will provide instructions on how and where to send your package.

Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item is damaged, defective, or incorrect. We will review the issue and make it right.

Exchanges

We accept exchanges for eligible products within 14 days of delivery. If you would like to exchange an item, please contact us at support@hubdeclutter.com , and our support team will guide you through the exchange process.

Exchanged items must be returned in new, unused condition, in the original packaging, and with proof of purchase.

Non-Returnable Items

The following items are not eligible for return:

•            Gift cards

•            Final sale items (if marked as non-returnable on the product page)

Return Method & Fees (US)

•            Return method: By mail

•            Return shipping label: Customer responsibility

•            Restocking fees: $0

Refunds (US)

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method in USD within 10 business days. Please note that it may take additional time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@hubdeclutter.com .

UNITED KINGDOM — Returns & Refunds

We offer a 14-day return window, which means you have 14 days after receiving your item to request a return. This aligns with the 14-day cooling-off period required by the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Eligibility for Returns

We accept returns for both defective and non-defective products within 14 days of delivery.

To be eligible for a return, your item must be:

•            New and unused

•            In its original packaging

•            In the same condition as when you received it

•            Accompanied by proof of purchase

To start a return, please contact us at support@hubdeclutter.com. If your return request is approved, we will provide instructions on how and where to send your package.

Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item is damaged, defective, or incorrect. Under the UK Consumer Rights Act 2015, you have the right to a refund, repair, or replacement for goods that are not of satisfactory quality, unfit for purpose, or not as described. We will review the issue and make it right.

Exchanges

We accept exchanges for eligible products within 14 days of delivery. If you would like to exchange an item, please contact us at support@hubdeclutter.com .

Non-Returnable Items

The following items are not eligible for return:

•            Gift cards

•            Final sale items (if marked as non-returnable on the product page)

Return Method & Fees (UK)

•            Return method: By mail

•            Return shipping label: Customer responsibility (unless the item is faulty, damaged, or incorrect — in which case we cover the return cost)

•            Restocking fees: £0

Refunds (UK)

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method in GBP within 10 business days. Please note that it may take additional time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@hubdeclutter.com .

Country-Specific Policy

This Returns and Refunds Policy applies to orders delivered within the United States and the United Kingdom.

You can always contact us for any return-related questions at support@hubdeclutter.com.

Business Office
7 Feroviarilor street
Sannicoara, Apahida, Cluj
407042, Romania

Customer Support
Email: support@hubdeclutter.com
Phone: +40 770 385 524
Hours (US): Monday to Friday 8:00 AM – 7:30 PM (PST)
Hours (UK): Monday to Friday 8:00 AM – 5:00 PM (GMT/BST)
Response Time: Within 24-48 business hours